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TOPIC: Orad Media Hub

Orad Media Hub 1 year 1 week ago #427

  • Filip
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Hallo from Slovakia

We have acquire Media Hub from Orad
We are TV broadcasting sport content.

Please can someone help us with initial setup?
Thanks so much

Filip
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Orad Media Hub 1 year 1 week ago #428

  • Dan Burdesky
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Dear Filip,

Here are the channels to contact Avid Support:

1. Phone: www.avid.com/US/Support/Contact/video-support.html
2. Through your Avid Master Account, Details are below.

Note: If you are requested to provide System ID (by the Call Center operator) it is not mandatory at this point if you mention
That you need assistance with Orad Equipment.



Dear Customer,

We are pleased to let you know that starting on Monday, January 25th, Orad customers with valid support contracts can start taking advantage of several of Avid’s support resources including access to your Avid Master Account and the Avid Support Center Portal.

To create your Avid Master Account, please complete the following steps:

1. Use this link and complete the "Create an Avid Master Account" section of this form: CREATE YOUR AVID MASTER ACCOUNT - Please setup your account using your personal email address.
2. Once you create your Avid Master Account, please take a minute to setup your Avid Store Shipping and Billing Address under the Store and Billing section of your Avid Master Account.
3. After you complete these steps you will be able to login to access several valuable resources, however, it will take up to 48 hours (excluding weekends) before you will have access to the Support Center Portal. When you initially log in to your Avid Master Account the "My Support Center" section of the home page will look like this.



Your access to the Support Center Portal will automatically be created for you but please allow up to 48 hours (excluding weekends) after creating your Avid Master Account so that our systems can process your access to the Support Center portal.

After 48 hours (excluding weekend), you will be able to access the Support Center Portal under the "My Support Center" section of the Avid Master Account home page.

With this access you can:

· Monitor your new support inquiries (cases), as well as submit, update and review your cases online
· Add attachments directly to a case
· Receive automatic case creation and update notifications, to speed up the case resolution process


We are pleased to welcome you to the Avid family and hope that you find these resources helpful to get the most value from your relationship with Avid.

Please feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions or issues getting access to these resources.

Thank you,

Avid Customer Care
The real problem is not whether machines think but whether men do.

–B.F. Skinner
The administrator has disabled public write access.

Orad Media Hub 1 year 1 week ago #429

  • Dan Burdesky
  • Dan  Burdesky's Avatar
  • OFFLINE
  • Orad Expert
  • Global Support Manager
  • Posts: 31
  • Thank you received: 9
  • Karma: 6
Dear Filip,

Here are the channels to contact Avid Support:

1. Phone: www.avid.com/US/Support/Contact/video-support.html
2. Through your Avid Master Account, Details are below.

Note: If you are requested to provide System ID (by the Call Center operator) it is not mandatory at this point if you mention
That you need assistance with Orad Equipment.



Dear Customer,

We are pleased to let you know that starting on Monday, January 25th, Orad customers with valid support contracts can start taking advantage of several of Avid’s support resources including access to your Avid Master Account and the Avid Support Center Portal.

To create your Avid Master Account, please complete the following steps:

1. Use this link and complete the "Create an Avid Master Account" section of this form: CREATE YOUR AVID MASTER ACCOUNT - Please setup your account using your personal email address.
2. Once you create your Avid Master Account, please take a minute to setup your Avid Store Shipping and Billing Address under the Store and Billing section of your Avid Master Account.
3. After you complete these steps you will be able to login to access several valuable resources, however, it will take up to 48 hours (excluding weekends) before you will have access to the Support Center Portal. When you initially log in to your Avid Master Account the "My Support Center" section of the home page will look like this.



Your access to the Support Center Portal will automatically be created for you but please allow up to 48 hours (excluding weekends) after creating your Avid Master Account so that our systems can process your access to the Support Center portal.

After 48 hours (excluding weekend), you will be able to access the Support Center Portal under the "My Support Center" section of the Avid Master Account home page.

With this access you can:

· Monitor your new support inquiries (cases), as well as submit, update and review your cases online
· Add attachments directly to a case
· Receive automatic case creation and update notifications, to speed up the case resolution process


We are pleased to welcome you to the Avid family and hope that you find these resources helpful to get the most value from your relationship with Avid.

Please feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions or issues getting access to these resources.

Thank you,

Avid Customer Care
The real problem is not whether machines think but whether men do.

–B.F. Skinner
The administrator has disabled public write access.
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